Please allow 1–3 working days for your order to be processed.
UK delivery is £2.50 or free for orders over £30. Delivery is via Royal Mail second class and should take 2–3 working days. If your order has not arrived after 15 days please contact us.
Rest of world: £8
Shipping is via Royal Mail International Standard which is untracked. Please contact us before ordering if you require tracked delivery and we can calculate the price for you.
International shipping times vary depending on your country and can take up to eight weeks in some parts of the world. But as a rough guide please allow minimum 3–5 days for Europe and 5–7 days for rest of world. All international packages will be marked as commercial merchandise at the value you paid for the items. You are responsible for any applicable duty or taxes that may be related to the delivery of your purchase.
The product description will state if an items is on pre-order, and will give the date from which it will dispatch. If you order in-stock items too they will wait and be dispatched alongside your pre-order items.
We hope you love your StickerKitten products but if you are unhappy with any item we are happy to offer you a full refund (excluding P&P cost unless the item is faulty) if the item is returned to us in its original packaging within 14 days from the date of delivery. Please note that the return postage is at your expense. If you wish to exchange an item, there will be an additional delivery charge for the new item. Please note that we cannot accept returns for digital downloads.
To arrange a refund please email firstname.lastname@example.org with your name, order number and details of the item(s) you’d like to return and why. Please always contact us before returning items.
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.